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Support

Everything you need to get Magpie set up and singing — plus a real human at the other end when you need one.

Get in touch

A person reads every email.

Found a bug, have a feature in mind, or just stuck? Write to us and we'll get back to you. Please include your macOS version and Magpie's version (Settings → About) so we can help faster.

Email support Browse the FAQ

In-app help

You can reach everything below from inside Magpie too:

  • Help The menu-bar Help menu → Contact Support, Help / FAQ, Privacy Policy.
  • ⚙︎ Settings → Help for the same links, plus the version number to quote us.
Common topics

Quick answers, by topic.

Getting started

Magpie lives in your menu bar — there's no main window. After launch, look for the bird icon in the menu bar, or press ⌘⇧V to open the history. A first-run Welcome tour explains the rest.

Hotkeys

⌘⇧V opens the popover from any app. ⌘⌥1–9 copy your most-recent clips without opening the window. Every global shortcut is rebindable in Settings → Hotkeys.

Screenshot capture

Point Magpie at a folder (you grant it once) and screenshots saved there are added to your history. Screenshots taken straight to the clipboard are captured automatically — no Screen Recording permission needed.

The floating button

Drag it anywhere; it snaps to the nearest edge and remembers its spot per monitor. Set its opacity from 10–100%, or turn it off entirely, in Settings → Floating Button.

Privacy & secrets

Password-manager and concealed items are skipped automatically. Add any app to the ignore list in Settings → Privacy so Magpie never reads from it. See the privacy policy.

Clearing history

Remove a single clip from its row menu, or clear everything from Settings. You can also cap how many items Magpie keeps. With iCloud sync on, clearing a clip removes it across your devices; you can also turn sync off and use "Remove iCloud copy" to clear what's in your iCloud.

iCloud sync & the iPhone app

The included companion for iPhone and iPad shows the same history and saves clips via the iOS Share Sheet. Turn on optional iCloud sync (off by default) and your devices stay in step through your own iCloud — end-to-end encrypted, never to us.

System requirements

  • macOS 14 (Sonoma) or later.
  • Apple silicon or Intel Mac.
  • Installed from the Mac App Store — Magpie is sandboxed and ships there exclusively.
  • $9.99, once. No subscription and no in-app purchases — history, iCloud sync, OCR and every theme are all included, on Mac, iPhone and iPad.

Troubleshooting

The ⌘⇧V hotkey doesn't open Magpie

Another app may already own that shortcut. Open Settings → Hotkeys and rebind the "Show history" shortcut to something free. If nothing opens at all, confirm Magpie is running — its bird icon should be in the menu bar; if not, launch it from Applications.

Something I copied isn't in the history

A few things are skipped by design:

  • Items marked concealed by password managers are never recorded.
  • Copies made while an app on your ignore list is frontmost are skipped — check Settings → Privacy.
  • Very large items may be truncated in the preview, but the full clip is still copied when you select it.

Refunds

Purchases and refunds for Mac App Store apps are handled by Apple, not by us. To request a refund, visit reportaproblem.apple.com and sign in with the Apple Account you bought Magpie with. If something about the app pushed you to ask, we'd love to hear why — email us and we'll try to make it right.

Still stuck? Email support@geesoft.eu with your macOS version and Magpie's version (Settings → About) and we'll help you out.